When gaming goes beyond entertainment and becomes a problem, seeking help is not weakness — it's courage. 12 BDT is always here for you.
At 12 BDT, we believe online betting and gaming is a form of entertainment — not a way to earn money, not a solution to family problems, and not an escape from stress. When gaming crosses these lines, that's when problems begin.
The vast majority of people who join our platform play in a completely healthy and enjoyable way. However, for a small number of users, gaming can develop into an addiction. 12 BDT is committed to helping those individuals recognise the signs and get the support they need.
Responsible gaming isn't just about self-control – it's about making informed decisions, knowing your limits, and seeking help when something feels wrong. 12 BDT is always here to support you on all three fronts.
Our responsible gaming team works every day to ensure no user is put at risk. If you ever feel that gaming is getting out of your control — don't wait a moment longer. Contact us now. No judgement, no shame — just a helping hand.
Keep in mind: There are no guarantees in gaming. Always bet only what you can afford to lose — amounts that won't impact your day-to-day life.
We're giving you 6 powerful tools to stay in control – completely free of charge
Set a daily, weekly, or monthly deposit limit. Reducing your limit takes effect immediately. Increasing it requires a 7-day waiting period — this is by design, to protect you.
After a set amount of losses, the platform will automatically stop your betting. This prevents you from placing impulsive bets in the heat of a losing streak.
Decide in advance how many hours you want to play. Once your set time is up, the system will send you a reminder and may temporarily lock your account.
Take a break anywhere from 24 hours to 30 days. During this time, logging in and placing bets will be completely disabled. Sometimes, a short rest makes all the difference.
Exclude yourself from the platform for anywhere between 6 months and permanently. During self-exclusion, your account cannot be reactivated and you will not receive any marketing communications.
Automatic pop-ups at set intervals will remind you how long you've been playing and how much you've spent. Knowing the facts makes it easier to make the right call.
Keep your gaming safe in just a few simple steps
Log in to your 12 BDT account and click on your profile icon in the top right corner.
Go to your profile menu and select the "Responsible Gaming" option.
Deposit limit, loss limit, session time, or self-exclusion – choose whichever tool suits your needs.
Set your own limit and click the "Confirm" button.
A confirmation message will be sent to your registered mobile number. Limits take effect immediately.
If you need assistance, reach out via our 24/7 live chat. Our team is always ready to help you in Bengali.
Seek help immediately if you notice these signs
Chasing a loss by placing even bigger bets to win back what you've lost is the most dangerous warning sign of all.
You feel restless, irritable, or anxious if you go a few hours without gaming.
You're hiding your gaming from family or friends, or lying about it.
You're spending – or borrowing – money meant for bills, rent, or food on gaming.
Gaming is affecting your ability to focus at work or keep up with your studies.
You've told yourself you'll only play so much, but you keep breaking that limit again and again.
Check all the statements below that apply to you
Follow the expert team at 12 BDT's advice and gaming will always stay enjoyable
Our commitment to responsible gaming
12 BDT is more than a business – we're a community. The well-being and happiness of every member of that community matters more to us than profit.
That's why we actively monitor suspicious gaming patterns. If a user shows unusual betting behaviour, our team reaches out to them directly. We never encourage any user to bet beyond their means.
12 BDT's responsible gaming team includes trained advisors who speak Bengali and are ready to help with empathy and understanding – no judgment, no criticism.
Get help via live chat in Bangla, 24 hours a day, 7 days a week. Instant assistance, always.
Email us at privacy@12bdt.ws and receive a fully confidential response within 24 hours.
We verify ages to ensure minors are kept safe.
Review your gaming history and stay aware of your own habits.
One of the biggest risks of online gaming is its impact on the family. 12 BDT believes that people with happy families make healthier gamers.
If you notice a family member behaving unusually around gaming, talk to them directly. Don't judge — offer a helping hand. Reach out to 12 BDT and our counsellor team will guide you on how to handle the situation.
12 BDT operates strict age verification measures to prevent minors from accessing the platform. If you believe your child has created an account, please notify us immediately.
Responsible gaming isn't just about protecting yourself — it's about protecting the people around you too. This understanding is at the very heart of 12 BDT's responsible gaming philosophy.
💚 Safe Gaming, Happy Life
At 12 BDT, you get Bangladesh's finest gaming experience – in a completely safe, transparent, and responsible environment. Join today and enjoy it the right way.