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12 BDT FAQ – All Your Questions Answered in One Place

From registration to withdrawal, bonuses to betting — find answers to all your 12 BDT questions below.

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Account & Registration

Everything you need to know about opening an account, updating your details, and completing KYC verification – all in one section.

Deposits & Withdrawals

Learn how to deposit and withdraw using bKash and Nagad — including minimum amounts, processing times, and limits.

Bonuses & Offers

Find out how to claim and use your Welcome Bonus, cashback, and free spins.

Betting & Games

Learn how to place bets, how odds work, and which games to play — all covered in detail in this section.

Security & Privacy

How secure is your account and personal information. Questions about passwords, OTPs, and suspicious activity.

Support & Contact

Find out how to get support when you need it and how to use live chat.

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Account & Registration

To create an account at 12 BDT, you'll need: an active Bangladeshi mobile number, your full name, date of birth (must be 18+), and a strong password. Email is optional. A national ID or passport will be required later for KYC verification. Registration is completely free and takes just 2 minutes. Click here to get started.

Maximum of one per person One account Permitted. However, if multiple accounts are opened using the same mobile number, the same ID, or the same device, all associated accounts will be suspended and any deposited funds may be forfeited.

KYC (Know Your Customer) verification is carried out in compliance with international financial security regulations. KYC is mandatory before making a withdrawal. Upload the front and back of your National ID or passport via Profile Settings. Verification is typically completed within 24 hours.

Name changes are generally not permitted, as they are tied to KYC verification. To change your mobile number, please contact support and complete identity verification. The process typically takes 3–5 business days.

Yes, you can close your account at any time. To request self-exclusion or permanent account deletion, email support@12bdt.ws. Please withdraw your balance before the account is deleted. Responsible Gaming page More details available.
Deposits & Withdrawals

Currently at 12 BDT bKash, Nagad and bank transfer are accepted. These are Bangladesh's most popular and fastest mobile banking methods. More payment options will be added in the future.

Minimum Deposit: ৳100. Minimum withdrawal: ৳500. Maximum daily withdrawal limit: ৳1,00,000. Higher limits apply for VIP members.

Most Withdrawals 15 minutes to complete. If KYC verification is pending, your first withdrawal may take up to 24 hours. Bank transfers may take 1–2 business days.

Deposits are usually instant. If your balance hasn't updated after 15 minutes, please contact us via live chat or email us at support@12bdt.ws with your transaction ID. We'll get it sorted quickly.

12 BDT does not charge any fees for deposits or withdrawals. However, mobile banking operators (bKash/Nagad) may apply their own service charges, which are beyond 12 BDT's control.
Bonuses & Offers

After registration, your 150% bonus is credited automatically on your first deposit. For example: deposit ৳1,000 and receive ৳1,500 in bonus — giving you a total balance of ৳2,500. Maximum bonus up to ৳20,000. Available to all first-time registrants. Register now.

No, bonus funds cannot be withdrawn directly. A specific wagering requirement must be met first. For example, a 30x wagering requirement means you must bet 30 times the bonus amount. Once the requirement is fulfilled, any winnings from the bonus become withdrawable.

Yes! Log in to 12 BDT every day to earn a Daily Login Bonus. You can also enjoy weekly cashback offers, free spins, and special match bonuses. Rewards page View all offers.

Share your referral code with a friend. When they register and make their first deposit, you'll receive a referral bonus. Find your referral code in Profile Settings. The more friends you refer, the more bonuses you earn.
Betting & Games

At 12 BDT cricket, football, badminton, tennis, basketball and 20+ more sports available for betting. You can also enjoy Live Casino, slots, virtual sports, and lottery. Sports page View all.

Live betting, or in-play betting, means placing bets in real time while a match is in progress. The odds shift every moment. At 12 BDT, you can bet while watching live scores — making it far more exciting and full of opportunities.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain circumstances – such as a match cancellation or venue change – the bet will be automatically voided and your funds returned.

Minimum Bet: ৳10. Maximum bet amounts vary by sport and market. Generally up to ৳50,000 per bet. Higher limits apply for VIP members.
Lottery

Log in and On the Lottery page Go. Choose your preferred lottery, buy a ticket, and wait for the draw results. If you win, the money will be automatically credited to your balance.

Lottery results are published on the 12 BDT lottery page. After each draw, you'll also be notified by email or SMS (if registered). Every draw is fully transparent and verifiable.
Security & Privacy

12 BDT 256-bit SSL encryption, equivalent to the technology used by the world's leading banks. Your personal information is never shared with third parties. Funds are held in a separate, secure account.

No. No 12 BDT staff or representative will ever ask for your password, OTP, or PIN. If anyone requests this information, it is a sign of fraud — report it to our support team immediately.

Change your password immediately and log out of all devices. Then email support@12bdt.ws with full details or contact us via live chat. We will act quickly to secure your account.

No. 12 BDT never sells users' personal information to third parties. Our In our Privacy Policy explains in detail how your information is used.
Support & Contact

You can reach us in three ways: 1) Live Chat – click the chat icon in the bottom-right corner of the website. 2) Email – support@12bdt.ws. 3) FAQ – This page covers most common questions. Support is available 24/7, 7 days a week in Bangla.

Live chat typically responds within 5 minutes you'll receive a response. Emails are typically answered within 2–4 hours. For urgent matters, please use live chat.

For any complaints, email support@12bdt.ws with a detailed explanation. Our resolution team will get back to you within 48 hours. We take every complaint seriously.

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If you can't find your answer in the FAQ, our expert team is ready to help

Live Chat

Get help right away. Average response time is just 5 minutes. Chat with us in Bangla.

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Email Support

For detailed inquiries, send us an email. We'll get back to you within 2–4 hours.

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Guides & Tutorials

Read the Terms & Conditions and Privacy Policy for full details.

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